Shipping & Delivery Policy

Shipping Destinations

- We ship to all regions of the Kingdom of Saudi Arabia.

- We ship to Gulf Cooperation Council (GCC) countries for an additional shipping fee.

Shipping Costs

- Shipping costs within Saudi Arabia are calculated based on the delivery region and are shown at checkout.

- Shipping is free within Saudi Arabia for orders of (999) or more.

- Shipping costs to GCC countries are calculated based on the destination country and are shown at checkout.

- The customer bears any customs duties or taxes imposed by the destination country.

Processing Time

Processing time begins from the date the order is confirmed, as follows:

- Sleds and sandboards: (7) to (14) business days, as they are handmade.

- Accessories and other products: (1) to (3) business days.

If an order contains products with different processing times, the order is shipped in full once all its products are ready.

Delivery time is added to the processing time and varies depending on the region and the shipping carrier.

Delivery Within Riyadh

A private courier delivery service is available within the city of Riyadh.

Shipment Tracking

A tracking number is sent to the customer once the order has been shipped, where available.

Delivery Address

- The customer is responsible for the accuracy of the delivery address and contact details.

- If delivery fails due to an incorrect address or no response, the customer bears the cost of reshipping.

Shipping Damage

If your order arrives damaged, please refer to our "Warranty, Exchange & Returns" page.